Accessing the Remote Labs portal from Windows using Chrome

Whilst Chrome is a supported browser choice, the Microsoft Single Sign On feature cannot work and it is therefore recommended that you use Internet Explorer instead for the best experience!

Steps required for Chrome

  1. Login to the Remote Labs access portal
  2. Open a lab device
  3. Re-supply login credentials

Login to Remote Labs access portal

Start Google Chrome and navigate to

Login using the username and password supplied to you by your instructor. Remember to prefix your username with the GKLABS\ domain as shown in the screenshot below.

Open a lab device

Once logged in, click on the lab device you wish to access. Instead of the RemoteApp automatically opening, Chrome will instead download the RDP file automatically. To open the connection to the RemoteApp, double-click on the downloaded RDP file (shown in the red box below).

The first time you connect, you will be asked to trust the RemoteApp publisher. The RemoteApps service requests access to your local clipboard (to facilitate copy/paste) and to your local microphone (for voice classes where appropriate). Simply click Connect to continue. To prevent this dialog from appearing every time you open a lab device, tick the checkbox labelled Don't ask me again for remote connections from this publisher

Re-supply login credentials

Since SSO is unavailable with Chrome, you will need to re-supply your login credentials once again. Use the exact same format that you used when logging in to the website. You will only need to re-supply your login credentials once per active session.

After a short while, your chosen application will open. whilst your session remains active you will not need to re-supply your credentials.

User guide